Returns, Refunds and Shipping
This page is the practical guide to shipping, cancelling, returning and refunding. It supplements the Terms and Conditions.
Shipping methods
| Destination | Method | Cost |
|---|---|---|
| Tehran | Courier | Paid by the customer to the courier on delivery; not part of the online payment |
| Other cities | Iran Post Pishtaz | By parcel weight and province; shown at checkout and added to the order |
- We ship only to the address saved in your account with a 10-digit postal code.
- 10% VAT applies to the goods price only, not to shipping.
- After dispatch the tracking code or courier details are given and shown under "My orders".
Preparation and delivery time
Every item is made after you order and pay, so delivery time has two parts:
- Production time: estimated on the product page or in the quote (usually a few working days, depending on size and queue).
- Transit time: Tehran by courier is usually one to two working days; other cities by Pishtaz usually two to five working days depending on destination.
These are estimates. We tell you about any significant delay.
Checking the parcel on delivery
- Check the parcel in front of the courier or postal clerk. If it is visibly damaged, say so on the spot and take photos.
- Film yourself opening the parcel; it makes a defect report faster to settle.
Cancelling an order
- Before production starts: contact us or open a ticket. The order is cancelled and the full amount refunded within 10 working days.
- After production starts: because the item has been made for you, a no-reason cancellation is not possible (next section).
- Custom requests and tool-result prints can be declined at no cost any time before you approve the price and pay.
Right of withdrawal and made-to-order goods
Under Iran's E-Commerce Law a consumer in a distance sale may withdraw within seven working days of delivery, but the same law and the executive regulation of its Articles 38 and 42 exclude goods made to the consumer's own specification.
Our products are printed after you order and for that order. So once production has started, a no-reason return is not possible. This does not limit your legal rights for defects or mismatches; those are kept in the next section.
Manufacturing defects and transit damage
In these cases the item is reprinted or replaced at no extra cost to you:
- It arrived broken or cracked.
- It is incomplete or differs from the order (wrong size, material, colour or model).
- It has a serious manufacturing defect, such as delamination or warping.
- Report within 72 hours of delivery through the tickets section or support email.
- Attach clear photos of the item and parcel (and, if possible, a video of opening it).
- Our staff reply within 2 working days; if approved, we reprint or replace and pay the shipping.
- If a replacement is not possible, the goods price is refunded.
Normal 3D-printing traits (layer lines, slight colour differences from photos, small dimensional tolerance) are not defects.
Digital files, coins and tools
- Digital files: not returnable once downloaded or the link sent. A faulty file that will not open is fixed or refunded.
- JP coins: for tools only. Coins spent on a run that completed are not returned, but a run that failed because of a system error gets its coins back. Unused coins can be refunded on written request.
- Tool outputs are not downloadable by ordinary users; we print them for you.
How and when refunds are paid
- An approved amount is returned within 10 working days at most to the same card or bank account the payment came from.
- If a failed payment was debited, the bank returns it under its own rules within 72 working hours at most. If it does not, send us the transaction reference.
- The original shipping fee is refunded only when the fault is the Store's.